Privacy Policy

Last updated: 28 June 2025

At Stone Paving Supplies Ltd ("we", "us", "our"), we are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and share your data when you use our website or contact us.

Information We Collect

We may collect the following types of personal data:

Contact details – name, email address, telephone number, and company name when you fill in forms or contact us
Trade account information – details you provide when requesting pricing or opening an account
Communication history – including emails, calls, and messages you send us
Website usage data – such as IP address, browser type, and pages visited (see our Cookie Policy for more information)

How We Use Your Information

We use your information to:

Respond to enquiries and provide customer support
Set up and manage trade accounts
Fulfil orders, sample requests, and deliveries
Send product updates, offers, or news (only if you’ve opted in)
Improve our website and customer experience
Conduct credit checks and assess account applications
Share relevant data with credit reference and finance providers where necessary to assess creditworthiness and manage financial risk

Lawful Basis for Processing Your Data

We only process your personal data when we have a valid legal basis. These may include:

Contract: Where processing is necessary to fulfil a contract with you (e.g. delivering an order or managing your trade account)
Legitimate interests: such as communicating with you about relevant products and services, conducting credit checks, improving our website, or preventing fraud, provided your rights do not override these interests
Consent: When you have clearly given us permission (e.g. subscribing to marketing emails)
Legal obligation: Where we are required to retain or disclose information for legal or regulatory purposes

You can withdraw your consent at any time by contacting us.

Who We Share Data With

We may share limited personal information with:

Delivery and logistics partners – to send goods or samples
IT and website service providers – to help us manage our systems and website
Credit reference agencies and finance providers – to conduct credit checks and assess account applications
Legal or regulatory bodies – if we are required to do so by law

We do not sell or rent your personal data to any third parties.

Your Rights

Under UK GDPR, you have the following rights:

Right to access – request a copy of the personal data we hold about you
Right to rectification – ask us to correct inaccurate or incomplete data
Right to erasure – ask us to delete your data in certain circumstances ("right to be forgotten")
Right to restrict processing – request we limit how we use your data
Right to object – object to us using your data based on legitimate interests or for marketing
Right to data portability – request a copy of your data in a machine-readable format
Right to withdraw consent – at any time, where processing is based on your consent

If you wish to exercise any of these rights, please contact our Data Protection Lead using the contact details below.

Data Security

We take all reasonable steps to protect your data, including secure storage systems and restricted access to personal information.

Complaints Procedure

If you are concerned about how we have handled your personal data, please contact our Data Protection Lead so we can address your concerns:

Steven Shephard
Data Protection Lead
Email: steven@stoneandporcelainsupplies.co.uk
Phone: 0333 600 4567

If you are not satisfied with our response or believe we are not processing your personal data lawfully, you have the right to lodge a complaint with the UK’s independent regulator:

Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: www.ico.org.uk

Contact Us

Stone Paving Supplies Ltd

Registered Office
67 Chorley Old Road
Bolton
England
BL1 3AJ

Operational Depot
c/o Container Handling & Distribution
Thames Enterprise Park
The Manorway
Coryton
Stanford-Le-Hope
Essex
SS17 9LL

Phone: 0333 600 4567
Email: steven@stoneandporcelainsupplies.co.uk

‍