Stone and Porcelain Supplies Partners with HubSpot to Power Customer Experience
We’re thrilled to share some exciting news that marks a big step forward for Stone and Porcelain Supplies.
We’ve officially signed a contract with HubSpot, the world-renowned customer relationship management (CRM) platform trusted by millions of businesses globally. This powerful new partnership is all about one thing — serving our customers better than ever before.
It continues Stone and Porcelain Supplies’ forward trajectory in both growth and customer service, strengthening our position as one of the UK’s most trusted names in natural and porcelain paving.
As our customer base continues to grow at pace, we wanted to ensure that our systems grow with it. That means investing in tools that bring clarity, speed, and a more personal experience to everyone we work with — from our national stockists to the landscapers who proudly lay our paving.
What does this mean for you?
Here are just a few of the benefits HubSpot will bring to the Stone and Porcelain Supplies network:
1. Faster responses, better conversations
We’ll be using HubSpot to centralise all communications, meaning your queries will be tracked, responded to, and resolved more quickly — no more chasing for updates.
2. A more personalised experience
Whether you’ve been with us for years or you’re just starting to work with us, HubSpot helps us understand where you are on your journey and what support you need, so we can deliver it proactively.
3. Smarter sample and brochure handling
We’ll be streamlining sample requests and brochure distribution using automation, so you get what you need faster and with less admin. You’ll also be able to track deliveries and receive updates along the way.
4. Seamless support for stockists
From training to promotional materials, HubSpot will help us manage and deliver better support to our network of stockists, ensuring consistency across every touchpoint.
5. Marketing that makes sense
Our emails and updates will be smarter, more relevant, and tailored to you. Whether it’s product launches, seasonal campaigns, or local promotions, we’ll be using real data to make sure what we send is useful, not just noise.
6. Stronger account management
With full visibility of your orders, preferences, and history, our Area Sales Managers can support you more effectively — whether you’re placing your next order or planning for the season ahead.
7. Better insights for better service
HubSpot’s reporting and analytics will help us understand what works, where we can improve, and how we can continue raising the bar for service across the industry.
A Word From Lee Mullins
“We’ve always been committed to offering the very best — in both the products we supply and the service that supports them. After evaluating a number of CRM solutions, HubSpot stood out as the clear winner. We believe it’s the perfect partner to help us scale, stay responsive, and deliver an experience that matches the quality of our paving.”
— Lee Mullins, National Sales Manager
We’re building for the future — together
This is just one part of our ongoing commitment to lead the industry in customer experience, product availability, and support for our valued partners.
As always, if there’s anything we can do to support you better, please get in touch. We’re here to help you grow.
Get in touch today to check availability, request a sample, or arrange a visit from your Area Sales Manager. We can bring samples to your branch, talk you through our competitive pricing, and provide up-to-date information on current stock levels.
